Terms and Conditions

Last updated: July 4th, 2025

Dunes Media, based in Newtown, Sydney, Australia (“we”, “us”, or “our”), is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website (https://www.dunes-media.com) or our real estate photography and videography services.

By accessing our website or booking a service, you agree to the practices described in this policy.

1. Information We Collect

We collect limited personal information to provide our services effectively and improve your experience with us.

Information you may provide:

• Your full name

• Email address

• Phone number

• Booking details (property address, service date, etc.)

Information we may automatically collect:

• Your IP address

• Browser type and version

• Pages visited on our site

• Time and date of your visit

• Duration of your session

• Device information

We also use cookies and similar tracking technologies (see Section 4).

2. How We Use Your Information

Your information is used strictly for the following purposes:

• To manage and confirm your bookings

• To contact you regarding your inquiries or services

• To provide customer support

• To improve our services and website functionality

• To comply with legal and regulatory requirements

• To protect our business and users from fraud or abuse

3. Data Storage and Security

All personal data is stored securely and only accessible by authorised staff. We take reasonable technical and organisational measures to prevent loss, misuse, unauthorised access, or disclosure of your information.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

4. Cookies and Tracking Technologies

Our website uses cookies to personalise your experience and gather usage statistics.

Types of cookies we use:

• Essential Cookies: Required for core site functionality (e.g. bookings).

• Performance Cookies: Help us analyse how visitors interact with the site.

• Preference Cookies: Remember your choices and settings.

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if you choose to disable them.

5. Third-Party Services

We may use trusted third-party providers (e.g., booking platforms, analytics tools) to support the operation of our website and services. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

6. Data Disclosure

We do not sell, rent, or trade your personal information. However, we may disclose your data if required:

• To comply with applicable laws or regulations

• To respond to legal requests

• To protect the rights and property of Dunes Media

• To detect or prevent fraudulent or unlawful activity

7. Links to Other Websites

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information without parental consent, we will delete it immediately.

9. Your Rights and Choices

You have the right to access, correct, or request deletion of your personal data at any time, subject to applicable Australian privacy laws. You can also withdraw your consent to data processing where consent was previously given.

To make a request, please contact us at:

📧 Email: info@dunes-media.com

📍 Location: Newtown, Sydney, NSW, Australia

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us directly at info@dunes-media.com.